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How can I pay?

You can pay safely at checkout using any of these methods:

  • iDEAL – Choose your bank and complete the payment in your banking app or on your bank’s website.
  • Card – Pay with Visa or Mastercard (debit or credit).
  • Bancontact – Pay with your Belgian Bancontact card.
  • KBC/CBC – Use the KBC/CBC payment button and select your bank.
  • Klarna – Pay with Klarna (e.g. pay later or in instalments, depending on what’s offered at checkout).

All payments are processed securely via Mollie. The exact options are shown on the checkout page when you place your order. If you have a question about a specific method, contact us and we’ll help.

You have a 14-day right of withdrawal from the day after you receive the product (or the last product in your order). You don’t need to give a reason.

How to return

  • Tell us within the 14-day period that you want to withdraw, using the model form or by contacting us in another clear way (e.g. email to [email protected]).
  • Send the product back as soon as possible and no later than 14 days after you told us. Return it with all accessories, in the original state and packaging if possible, and follow any return instructions we give you.
  • You pay the direct costs of sending the product back unless we have said we will bear them.

Refund

We will refund all payments, including any delivery costs we charged for the returned product, within 14 days of the day you reported the withdrawal. We may wait until we have received the product or until you have shown that you sent it back. We use the same payment method you used, at no extra cost to you. If you chose a more expensive delivery option than our standard one, we do not refund that extra amount.

During the withdrawal period please treat the product and packaging with care and only unpack or use it as you would in a shop to check the product.

For the full rules (including exceptions), see our Terms and Conditions.

We deliver to the address you give at checkout. Accepted orders are shipped as soon as possible and in any case within 30 days, unless a different delivery period has been agreed.

To see if we ship to your country:
Add the product to your cart and go to checkout. The checkout page will show whether we can deliver to your address and what the shipping costs are. If your country is not available or you’re unsure, contact us at [email protected] and we’ll let you know.

Floracle is based in the Netherlands. For more on delivery times and your rights if delivery is delayed, see our Terms and Conditions.